Data Sharing & Reporting
Tandem Mobility is committed to ensuring transparency and optimal performance of the Bike Parking program by providing detailed data collection reports on a monthly basis. Our system is designed to capture, store, and report critical metrics while ensuring data security and confidentiality.
Monthly Data Collection Report
We submit a comprehensive Data Collection Report on the first day of each month, covering the following areas:
Usage Statistics: We track the daily usage of each bike container/shed/box by measuring how often access is granted, broken down by location.
Maintenance Logs: All maintenance visits per location are recorded and reported to ensure consistent upkeep of the bike parking facilities.
Membership Data: Detailed membership information is provided, including the total number of members as of the 1st of each month, new members from the previous month, and cancellations or suspensions. The number of active and inactive members is also reported.
Incident Reporting: Any incidents of vandalism, graffiti, theft, or damage at each location in the previous month are documented, providing a description and breakdown of each event.
Feedback Collection: Member and public feedback is actively collected and reported to maintain high service standards and address any concerns.
Data Security and Accessibility
All collected data is securely stored for the duration of the contract. We do not disclose any information to third parties without prior written approval from the Contract Administrator (CA). To facilitate oversight, the CA has access to the electronic system that stores all data. A username and password will be provided for easy, real-time access to all relevant metrics, ensuring the data is downloadable at any time in a convenient format.
Performance Metrics
We monitor key performance indicators, such as the number of maintenance tickets, system usage, and membership activity, through our robust data analytics system. This data is continuously analyzed to maintain service quality, anticipate maintenance needs, and adapt to usage trends.
Internally, we use Tableau to analyze and view the Movatic data and will work to make that dashboard available as a widget on a public page. Additionally, our partners have access to the Movatic Admin backend, which includes rental, user, maintenance, and support information.
Reporting Systems - Dashboard Website
We routinely review periodic reports and data, as well as usage statistics. Based on these insights, we develop recommendations to promote the use of the system, improve coordination with potential or existing partners, and reduce or eliminate any operating deficits.
Partners will have complete access to the Bike Parking Program via the application and the administrative backend, Movatic Admin. By way of passcode-authorized memberships, partners can access the system at no cost via the mobile application.
Furthermore, data can be synced directly via a GBFS feed or API, providing direct access to our data and enabling sharing with other transportation applications.
Tandem Mobility provides more detailed reporting, including additional analysis around ridership, users, maintenance, and support. This data is made available to partners on a monthly basis or as requested.
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